Referrals FAQs
Get quick answers to all the questions relating to Referrals
Q: Are points awarded to clients only after a referral becomes a paid transaction? Yes. Referral points are granted only after the referred patient’s status is marked as "PAID." This ensures points are tied to verified, revenue-generating actions. The referral process is fully trackable, and point distribution is automated upon payment confirmation.
Q: Is there a configurable welcome bonus for clients joining the loyalty program? Yes. The platform allows configurable welcome points and messages for new users. Criteria such as point value, eligibility, and expiration can be fully customized via the backend, encouraging initial engagement and active participation.
Q: Are loyalty points only validated after a service cycle is marked as paid by the patient or after a referral is made by a doctor? Yes. Points are credited only once a service cycle is completed and marked as paid, ensuring data integrity. Additionally, doctors earn points for successful referrals, promoting engagement among healthcare professionals.
Q: Can referral-based transactions on digital channels (e.g., Prodia for Doctor Apps) trigger point accrual? Yes. The platform tracks referrals on digital channels. When patients use referral codes via apps like Prodia for Doctor, points are credited to the referring doctors in real time. Secure API integrations enable smooth operation across digital ecosystems.
Q: How does the platform support bonus points for healthcare referrals or recommendations? The customer loyalty program supports configurable referral-based incentives. Healthcare professionals, such as doctors, can earn bonus points when recommending specific test panels or bundled healthcare services. The platform’s rule engine allows flexible configuration to drive engagement through strategic referrals.
Q: Can both the referring user and the referred customer earn loyalty points in a dual-reward setup, provided they are enrolled? Yes. The customer retention software supports dual-reward mechanisms. When both the referrer and referred user are enrolled, points are automatically awarded after validating eligibility. This encourages referrals, engagement, and long-term loyalty.
Q: Can the system allow generating specific referral codes for social media campaigns and link them to user rewards? Yes, the merchant rewards software supports referral code-based campaigns for social media or other channels. Codes can be tracked and tied to user bonuses, and customers can redeem these codes within the app.
Q: Can users view referral details, rewards earned, and download referral statements from the mobile app? The loyalty management system tracks referral-based rewards in the mobile app. Users can view details of successful referrals, rewards earned in cash or digital gift vouchers, filter by name/date, and download detailed referral statements.
Q: Can clients generate referral links/QR codes that users can share on social platforms and configure reward conditions based on conversions? Yes, the loyalty program enables clients to generate shareable referral links/QR codes with personalized messages. Clients can set reward eligibility rules, track both referrer and referee details, limit referrals per user, and access detailed reports on referral performance.
Q: Does the platform support a member-get-member feature? What details are shown when the user accesses this menu? A: Yes, Xoxoday’s loyalty platform supports a member-get-member (referral) feature that encourages users to refer others and grow the community. The menu displays a dashboard with referral details, including the list of referred users, their referral status, and reward points earned from each referral. This makes the process transparent, engaging, and easy to track in real time.
Q: How does the loyalty management system support a trackable referral system with rewards, social sharing, and gamified challenges? The loyalty management software by Xoxoday includes a native referral module that makes it easy to track referrals and reward both referrers and referees. It also supports gamification and social engagement through seamless integrations. Key features:
- Native referral tracking for referrer-referee journeys
- Configurable triggers for bonus or milestone rewards
- Event-based campaign setup for gamified challenges
- Integration with social platforms for referral sharing
- Third-party connector support for extended gamification capabilities
Referrals & Brand Advocacy
Q: How can clients turn loyal customers into brand promoters through referrals and reviews? Xoxoday’s omnichannel loyalty program software enables clients to amplify reach and brand advocacy with:
• Native referral module – Tracks and rewards both referrers and referees • Customizable reward rules – Set up one-time or tiered bonuses based on referral activity • Event-based triggers – Incentivize social sharing, app reviews, testimonials, etc. • Campaign performance tracking – Measure the ROI and effectiveness of referral promotions
Updated about 2 months ago