User Management

Q: How does the loyalty management software handle user management for clients and administrators? Xoxoday’s loyalty management system provides a centralized user management interface where administrators can create, update, and delete user accounts. Both client-side and internal admin roles are supported, ensuring secure, permission-based access to system functionalities. User credentials and roles are governed with enterprise-grade access control mechanisms.

Q: Can the loyalty program solution manage roles and define access levels for different users? Yes, the loyalty management solution includes robust role-based access control (RBAC), allowing businesses to define user roles, assign permissions, and restrict access to specific modules or data. This ensures each user interacts only with functionalities relevant to their responsibilities, enhancing both usability and security.

Q: Does the system support workflows with skill-based task delegation and Delegation of Authority (DOA)? Yes. The loyalty program software from Xoxoday supports comprehensive workflow automation through:

Skill-Based Task Delegation: Tasks are auto-assigned to team members based on their expertise to maximize effectiveness.

Delegation of Authority (DOA): Configurable, multi-tier approval hierarchies for sensitive actions (e.g., high-value redemptions, tier upgrades), ensuring control and compliance without compromising flexibility.

Q: Does the system support user and user group privilege/access management? The customer loyalty program software includes robust role and access management features to ensure data security and operational control:

• Define specific roles and permissions for user groups like admins, partners, and members
• Restrict access to features, reports, or modules based on user roles
• Enable multi-level authentication and maker-checker workflows for sensitive actions

Audit Logs

Q: Is there a history log for all configurable features in the system?

The loyalty management software maintains comprehensive audit logs for all configurable features, ensuring full traceability of changes. Any modification—such as manual point adjustments, tier changes, campaign settings, or reward logic—is timestamped and recorded. This helps maintain accountability, reinforces system transparency, and supports regulatory compliance.

Data

Q: How does the loyalty solution handle secure data management and integrity? Xoxoday’s loyalty management system ensures strong data security and integrity through:

• Centralized Customer Profiles: Maintaining unified, accurate customer records.
• Encrypted Data Storage: Protecting sensitive customer and transactional information.
• Audit Trails: Tracking all system changes and actions for accountability.
• Access-Controlled Admin Modules: Restricting data access to authorized personnel.
• Compliance & Export: Supporting data governance standards and enabling full log exports for audits.