Members - FAQs

Overview

Q: What features are available in the member management module of the loyalty platform? Xoxoday’s centralized member management module includes:

• Member profiles: Full customer data including point balances, tier status, and transaction history.
• Search and filters: Locate members by name, ID, or customized filters.
• Manual adjustments: Add or deduct points with approval workflows.
• Communication logs: Track all emails and SMS sent to each member.
• Data exports: Export member or transaction lists in CSV, Excel, or other formats.
• Assisted points management: Redeem or credit points on behalf of a member.
• Segmentation: Group members using demographic, behavioral, or transactional criteria.

These capabilities help businesses deliver personalized experiences, streamline customer support, and effectively manage members throughout their lifecycle.

Q: What functionalities are available under member management in the loyalty management solution?

Xoxoday’s loyalty management solution centralizes member profiles and enables detailed control over customer activities and communications.

Core member management features include:

• Consolidated member profiles (tier, points, history)
• Advanced search and filter tools
• Manual point adjustments with approval workflows (Maker-Checker)
• Full communication log with resend/preview options
• Exportable data formats (CSV, Excel)
• Assisted points redemption by administrators
• Creation of dynamic segments using behavioral, demographic, or transactional filters

Loyalty Engine

Q: Can the loyalty management software provide time-series data of accumulated points and their corresponding monetary value?

Absolutely. The loyalty program software is equipped with financial analytics capabilities that allow businesses to view accumulated points on a time-series basis. It also displays the equivalent monetary value (e.g., in IDR) over time. This supports strategic planning and offers visibility into trends in loyalty earnings and liabilities.

Q: Does the loyalty management system support document imaging and storage for member records?

Yes, Xoxoday’s customer loyalty program platform includes a secure document imaging and storage system that enables enterprises to:

• Digitally store and retrieve customer-related documents, such as identification proofs or program terms.
• Archive records in compliance with regulatory and audit requirements.

This feature ensures secure data handling while improving administrative efficiency in loyalty program operations.

Q: How is the status of active points displayed for long-term and short-term point balances?

The customer loyalty program software provides real-time visibility into users’ active point balances.

• Balances are segmented into long-term and short-term points.
• The interface clearly indicates usable points, pending transactions, and expiry timelines.

This ensures full transparency and helps users plan their redemptions or activities proactively.

Q: Is a unique loyalty number assigned to each customer for redemption tracking?

Yes. Every customer within the loyalty management system is assigned a unique loyalty number. This identifier is used for all accruals, redemptions, and transaction management. It ensures data integrity, simplifies backend reconciliation, and supports personalization within the omnichannel loyalty program software.

Q: Does the loyalty program software offer individual member account management?

Xoxoday’s customer retention software includes comprehensive individual member account management features. Program administrators can access detailed member profiles that display point balances, transaction histories, and redemption activity. The system supports member segmentation based on behaviors or preferences and enables the tracking of tier progressions, milestones, and associated benefits. These capabilities empower brands to deliver highly personalized engagement and make data-driven loyalty decisions.

Q: Can the member list provide detailed data such as ID, Member Code, Name, and Loyalty Points?

Yes, the customer retention software maintains a detailed and searchable member database that includes fields such as Member ID, Code, Name, Tier, and Loyalty Points. This organized structure supports effective program management, segmentation, and personalized engagement strategies.

Management

Q: Does the platform provide a complete customer profile across all integrated systems?

Yes. Xoxoday's loyalty management system offers a 360-degree unified customer profile by consolidating data from all integrated channels and systems. This includes:

• Point transaction history and preferences
• Accrual and redemption history of loyalty points
• Tier progress and rewards eligibility
• Engagement data across touchpoints (web, mobile, in-store, etc.)

This comprehensive view supports data-driven personalization, improving customer loyalty and retention outcomes.

Product Requirement

Q: Can the platform manage personal and demographic data of loyalty members?

Absolutely. Xoxoday’s customer retention software is built to support comprehensive personal and demographic data management, allowing businesses to:

• Store personal information including name, date of birth, and nationality.
• Capture demographic attributes like age, gender, and location.
• Track individual preferences to deliver highly personalized rewards and communication.

This enables precise segmentation and personalization across the loyalty program, strengthening member engagement.

Q: How does the customer loyalty program support Customer Relationship Management (CRM)?

Xoxoday’s loyalty program software includes integrated CRM capabilities that empower businesses to:

• Maintain a 360-degree view of each customer’s profile, including transaction history, preferences, and loyalty interactions.
• Segment customers using attributes such as tier, spending behavior, or engagement patterns for targeted marketing efforts.
• Track and manage customer interactions effectively to foster long-term relationships and improve retention.

Reward Management

Q: How does the loyalty management system handle multiple balance buckets for different mileage accrual sources?

The loyalty management system by Xoxoday supports multiple balance buckets, enabling flexibility in managing customer loyalty programs. It allows businesses to:

• Maintain separate accrual balances for various sources such as flights, partner merchants, and co-branded credit cards.
• Customize redemption rules for each balance bucket, offering greater control over loyalty point usage.
• Provide customers with transparent and detailed breakdowns of their mileage balances across sources within account statements.

Q: Can members purchase and transfer miles within the customer loyalty program, and is it integrated with a payment gateway?

Yes, Xoxoday's customer retention software enables the purchase and transfer of miles through integration with secure payment gateways. This functionality includes:

• Allowing members to buy additional miles to reach reward thresholds.
• Facilitating the transfer of miles between user accounts, such as within family groups or corporate teams.
• Supporting multiple payment methods like credit cards and digital wallets for seamless transaction processing.

Members Onboarding

Q: Does the loyalty software allow inviting prospective customers to join the loyalty program?

Yes, the loyalty program software includes capabilities to onboard prospective customers through multiple methods. Businesses can send automated invitations or perform manual registrations via the backend interface. This allows for proactive customer acquisition and streamlined enrollment into the loyalty system, making it easier to grow participation and build long-term engagement.

Loyalty Point

Q: Does the customer loyalty program allow for dynamic customer account statuses such as active, passive, or canceled? Yes, Xoxoday’s customer retention software includes dynamic account lifecycle management. Customer accounts can be automatically updated to statuses such as active, passive, dormant, or canceled based on engagement patterns and system-defined thresholds. These status changes can trigger automated re-engagement campaigns, loyalty nudges, or tier adjustments. This enables businesses to personalize outreach, optimize loyalty strategies, and improve customer retention through proactive lifecycle management.

Q: What are the core functionalities supported by the loyalty management system, including accrual, checking, and redemption? Xoxoday’s loyalty management system provides end-to-end capabilities to manage the entire customer engagement lifecycle. Users can track loyalty point accruals, check balances in real time, and redeem points through a centralized platform. The system also supports tailored functionalities to meet specific business rules or industry requirements, making it flexible and scalable.

Member Management

Q: What community account management and inter-account association capabilities does the loyalty management system offer? The loyalty management software by Xoxoday supports advanced community account management features, allowing flexible account grouping and shared benefits:

• Grouping of Earnings: Families or corporate groups can pool loyalty points or miles to accelerate rewards.
• Shared Tiering Benefits: Grouped accounts can collectively advance through tier levels, enabling all associated members to enjoy enhanced privileges.
• Inter-Account Association: Enables linking of multiple accounts (e.g., family or team-based) with transparent tracking of each member's contributions and benefits.

These capabilities drive stronger adoption, higher engagement, and improved customer satisfaction across the loyalty program.