Membership Blocked – Full Program Restriction

Overview

The Membership Blocked status is a new restriction mode in the loyalty system. It is designed for situations where a member must be completely restricted from all program activities — login, earn, and redeem — due to fraud, regulatory action, or other program-level decisions.

Unlike the existing Login Blocked status (temporary lock due to failed login attempts), the Membership Blocked status is:

Applied manually by an admin (with maker-checker approval).
Removed manually by an admin.
Permanent until lifted.

Status Types

Status Name	Login	Earn Points	Redeem Points	How It’s Set	Message to Member
Login Blocked (renamed from “Blocked”)	❌ Not allowed	✅ Allowed	❌ Not allowed	Automatic after 5 failed login attempts (auto-unblocks after 24h or password reset)	“Your account is temporarily locked due to multiple incorrect password attempts.”
Membership Blocked (new)	❌ Not allowed	❌ Not allowed	❌ Not allowed	Admin-only, via Maker-Checker approval	“Your account has been restricted by the program administrator. Please contact support.”

Use Membership Blocked if:

A member is suspected of fraud.
A regulatory requirement prevents the member from participation.
A program administrator decides to suspend the member fully.

How to Apply Membership Block

Step 1: Search for Member

Navigate to Members > Member List.

Search for the member you want to block.

Step 2: Using three dots icon, click view

Open the member’s profile.
Select Actions > Membership Block.
Enter the reason for blocking. (if enabled)
Submit for Maker-Checker approval.

Step 3: Approval Process (If enabled)

Approver receives a request with details under Maker Cheker > Pending Status:
- Current Status: Active
- New Status: Membership Blocked
- Reason provided by initiator
Approver can Approve or Reject.
Once approved, the member is fully restricted.

How to Unblock a Member

Open the member’s profile.
View the members profile using three dots.
Click on Action and Unblock.
Enter reason for unblocking. Submit for approval (maker-checker). (Only if Maker checker is enabled under program settings)
Once approved, member returns to Active status.

System Behavior when Membership Blocked

Login: Denied.
Accrual Points:
- No transactional points.
- No referral or campaign points.
- No bonus, tier, or bulk-upload points.
- No peer-to-peer transfer allowed.
Redemption: Denied for all types.
Audit Trail: Logs who blocked/unblocked, when, and reason.

Permissions to enable Maker Cheker for member blocking

A new role permission is introduced:

Allow Membership Block – only users with this permission can initiate the Membership Block action.

Important Notes

Only Active members can be moved to Membership Blocked.
Transactions for Membership Blocked members will still be ingested but will not award any points.
This restriction remains in place until an admin manually unblocks the member.